Privacy Policy

At ugyard, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your data when you use our website and services. By using UGyard, you agree to the practices described in this policy.

Information We Collect

We collect various types of information to provide and improve our services to you. This includes information you provide directly, information collected automatically, and information from third-party sources.

Information You Provide

When you interact with UGyard, you may provide us with the following types of information:

• Account Information: Name, email address, phone number, password, and other registration details when you create an account
• Purchase Information: Shipping and billing addresses, payment information (processed securely through third-party payment processors), and order history
• Communication: Messages you send us through contact forms, email, or customer service interactions
• Reviews and Feedback: Product reviews, ratings, and survey responses you choose to provide
• Preferences: Shopping preferences, product interests, and communication preferences

Information Collected Automatically

When you visit our website, we automatically collect certain information about your device and browsing activity:

• Device Information: IP address, browser type, operating system, device identifiers, and mobile network information
• Usage Data: Pages visited, time spent on pages, links clicked, search queries, and navigation patterns
• Location Data: General geographic location based on IP address (not precise GPS location unless you grant permission)
• Cookies and Similar Technologies: Data collected through cookies, web beacons, and similar tracking technologies (see our Cookie Policy below)

Information from Third Parties

We may receive information about you from third-party sources, including:

• Payment processors that confirm transaction details
• Social media platforms if you choose to connect your account
• Marketing partners and analytics providers
• Public databases and commercially available sources

How We Use Your Information

We use the information we collect for the following purposes:

Order Processing and Fulfillment

• Process and fulfill your orders, including payment processing and shipping
• Send order confirmations, shipping notifications, and delivery updates
• Handle returns, exchanges, and refunds
• Verify your identity and prevent fraudulent transactions

Customer Service and Support

• Respond to your inquiries, questions, and requests
• Provide customer support and technical assistance
• Resolve disputes and troubleshoot problems
• Process warranty claims and product issues

Personalization and Improvement

• Personalize your shopping experience and product recommendations
• Remember your preferences and settings
• Analyze usage patterns to improve our website and services
• Conduct research and analytics to enhance product offerings
• Test new features and optimize user experience

Marketing and Communications

• Send promotional emails about new products, special offers, and updates (with your consent)
• Display targeted advertisements based on your interests
• Conduct surveys and request feedback
• Provide information about changes to our policies or services

Legal and Security

• Comply with legal obligations and enforce our terms of service
• Detect, prevent, and address fraud, security issues, and prohibited activities
• Protect the rights, property, and safety of UGyard, our users, and the public
• Respond to law enforcement requests and legal proceedings

How We Share Your Information

We do not sell your personal information to third parties. We may share your information in the following circumstances:

Service Providers

We share information with trusted third-party service providers who assist us in operating our business, including:

• Payment processors to handle transactions securely
• Shipping carriers to deliver your orders
• Email service providers for communications
• Cloud hosting and data storage providers
• Analytics and marketing platforms
• Customer service and support tools

These service providers are contractually obligated to use your information only as necessary to provide services to us and are prohibited from using or sharing your information for any other purpose.

Business Transfers

If ugyard is involved in a merger, acquisition, asset sale, or bankruptcy, your information may be transferred as part of that transaction. We will notify you of any such change and any choices you may have regarding your information.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities, such as:

• Compliance with legal obligations or court orders
• Protection of our rights, property, or safety
• Investigation of fraud or security issues
• Response to government or law enforcement requests

With Your Consent

We may share your information with third parties when you give us explicit consent to do so, such as when you authorize us to share information with partners for specific purposes.

Your Privacy Rights and Choices

You have certain rights regarding your personal information. These rights may vary depending on your location and applicable laws.

Access and Correction

You have the right to access, update, or correct your personal information at any time. You can do this by logging into your account or contacting us directly.

Deletion

You may request deletion of your personal information, subject to certain exceptions (such as information we must retain for legal or business purposes). Contact us to submit a deletion request.

Marketing Communications

You can opt out of receiving marketing emails by clicking the "unsubscribe" link in any promotional email or by updating your communication preferences in your account settings. Please note that even if you opt out of marketing communications, we will still send transactional emails related to your orders and account.

Cookies and Tracking

You can control cookies through your browser settings. Most browsers allow you to refuse cookies or delete existing cookies. However, disabling cookies may affect your ability to use certain features of our website.

Do Not Track

Some browsers offer a "Do Not Track" (DNT) signal. Because there is no industry consensus on DNT, our website does not currently respond to DNT signals.

Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Encryption of data in transit using SSL/TLS protocols
• Secure storage of data with access controls and authentication
• Regular security assessments and vulnerability testing
• Employee training on data protection and privacy practices
• Incident response procedures for potential security breaches

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but continuously work to maintain the highest standards of protection.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Retention periods vary based on:

• The nature of the information and how it is used
• Legal, regulatory, or contractual requirements
• The need to resolve disputes or enforce our agreements
• Your ongoing relationship with UGyard

When we no longer need your information, we securely delete or anonymize it in accordance with our data retention policies.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, analyze usage, and deliver personalized content and advertisements. Types of cookies we use include:

• Essential Cookies: Required for the website to function properly, such as shopping cart and checkout features
• Performance Cookies: Collect anonymous data about how visitors use our website to help us improve functionality
• Functional Cookies: Remember your preferences and settings to provide a personalized experience
• Advertising Cookies: Track your browsing activity to deliver relevant advertisements on our site and third-party platforms

You can manage your cookie preferences through your browser settings or our cookie consent tool. For more detailed information about our use of cookies, please see our separate Cookie Policy.

Third-Party Links and Services

Our website may contain links to third-party websites, services, or applications that are not operated by UGyard. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

ugyard is not intended for children under the age of 13 (or the applicable age of consent in your jurisdiction). We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information promptly. If you believe we have collected information from a child, please contact us immediately.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws than your jurisdiction. When we transfer your information internationally, we ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable laws.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you by:

• Posting the updated policy on our website with a new effective date
• Sending an email notification to registered users (for significant changes)
• Displaying a notice on our website highlighting the changes

Your continued use of ugyard after the effective date of the updated Privacy Policy constitutes your acceptance of the changes. We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us: