Contact Us

Have questions, concerns, or feedback? We'd love to hear from you. Our customer service team is dedicated to providing prompt, helpful assistance with all your needs.

Get in Touch

Whether you need help with an order, have a product question, or just want to share feedback, we're here to assist you. Choose the contact method that works best for you.

Email Support

For detailed inquiries, email is often the best option. We typically respond within 24-48 hours.

• General Inquiries: [email protected]
• Customer Service: [email protected]
• Returns & Exchanges: [email protected]
• Order Status: [email protected]
• Privacy Concerns: [email protected]
• Legal Matters: [email protected]

Phone Support

Prefer to talk? Our phone support team is available during business hours.

Mailing Address

For written correspondence, returns, or legal notices:

Live Chat

Need immediate assistance? Our live chat feature is available on our website during business hours. Look for the chat icon in the bottom right corner of your screen.

Before You Contact Us

To help us serve you better and provide faster responses, here are some tips:

• Have your order number ready if inquiring about a specific order
• Check our FAQ page - your question might already be answered
• Review our policies on returns, shipping, and privacy
• Include relevant details such as product names, order dates, or tracking numbers
• Attach photos if reporting damaged or defective items

What to Expect

When you contact ugyard, here's what you can expect from us:

• Email: Response within 24-48 hours (often sooner)
• Phone: Immediate assistance during business hours
• Live Chat: Real-time support during business hours
• Mail: Response within 7-10 business days

During peak periods (holidays, sales events), response times may be slightly longer, but we always strive to get back to you as quickly as possible.

Order Inquiries

For questions about your order status, tracking information, or delivery issues:

• Check your email for shipping notifications and tracking links
• Log into your account to view order history and tracking details
• Allow 1-2 business days for processing before shipment
• Contact us if tracking hasn't updated in 3 business days

Returns and Exchanges

Need to initiate a return or exchange? While you can email us directly, we also have a streamlined online process:

• Review our Return Policy for eligibility requirements
• Contact with your order number
• Receive your RMA number and return instructions within 24-48 hours
• Ship your return with tracking confirmation

Product Questions

Need more information about a product before purchasing? We're happy to help with:

• Detailed specifications and dimensions
• Material composition and care instructions
• Compatibility and usage recommendations
• Stock availability and restock dates
• Bulk or wholesale inquiries

Feedback and Suggestions

We value your feedback and continuously strive to improve. Whether you have a compliment, complaint, or suggestion, we want to hear from you. Your input helps us serve you better.

Send feedback to [email protected] or mention it in any communication with our team.

Business and Partnership Inquiries

Interested in partnering with ugyard, becoming a supplier, or discussing business opportunities? Contact our business development team:

Email: [email protected]

Media and Press

For press inquiries, media kits, or interview requests:

Email: [email protected]

Social Media

Connect with us on social media for updates, promotions, and community engagement:

• Instagram: @ugyard
• Facebook: facebook.com/ugyard
• Twitter: @ugyard
• LinkedIn: linkedin.com/company/ugyard

Merchant/Seller Inquiries

Want to sell on ugyard? Contact our merchant team at [email protected] to learn about selling across Uganda and Dubai markets with our business tools at tools.ugyard.com.

Report a Problem

Encountered a technical issue with our website, security concern, or potential fraud? Let us know immediately:

• Technical Issues: [email protected]