UGYARD PRIVACY POLICY

This Privacy Policy describes how UGYARD collects, uses, and discloses your information when you use our website, mobile application UGYARD, and related services.

Information We Collect

We collect several types of information for various purposes to improve our Services to you.

• Personal Information: When you create an account or use the Services, you may provide us with certain personally identifiable information ("Personal Information"). This may include:
  • Contact information: Name, email address, phone number, shipping address, and billing address.
  • Account information: Username, password (hashed and salted), and security questions.
  • Usage data: Information about your interactions with the Services, such as browsing history, search queries, order history, and shipping preferences.
  • Government-issued IDs: In some cases, we may need to collect government-issued IDs to comply with regulations or verify your identity.
• Non-Personal Information: We also collect non-personally identifiable information ("Non-Personal Information") that does not directly identify an individual user. This may include:
  • Device information: Device type, operating system, browser type, IP address, and unique device identifiers.
  • Usage data: Information about your use of the Services, such as pages visited, time spent on the platform, and clicks.
  • Log data: Server logs that may contain information such as date and time of access, browser type, and language preference.

How We Collect Information

We collect information through various methods when you use the Services:

• Directly from you: You provide us with Personal Information when you create an account, place an order, contact customer support, or participate in surveys.
• Automatically: We collect Non-Personal Information through cookies, log data, and other tracking technologies.
• Third-parties: We may collect some Non-Personal Information from third-party sources, such as analytics providers and advertising partners.

Use of Information

We use the information we collect for various purposes, including:

• To provide and improve the Services: We use your information to operate and maintain the Services, process your orders, fulfill your requests, personalize your experience, and improve the overall functionality of the platform.
• To send you marketing and promotional communications: We may use your information to send you marketing emails, newsletters, and other promotional materials, but only if you have opted-in to receive them. You can unsubscribe from these communications at any time.
• To analyze trends and usage: We use your information to analyze trends and user behavior to improve the Services and understand how users interact with the platform.
• To comply with legal obligations: We may use your information to comply with applicable laws and regulations, including responding to court orders or subpoenas.

Cookies and Tracking Technologies

We use cookies and other tracking technologies to collect and store Non-Personal Information. Cookies are small data files that are stored on your device when you visit a website. They help us track your use of the Services, understand your preferences, and improve your experience.

You can control how cookies are used by adjusting your browser settings. Most browsers allow you to block cookies, delete existing cookies, or be notified before a cookie is set. However, blocking cookies may limit your use of certain features of the Services.

Sharing of Information

• We may share your information with third-party service providers who help us operate and improve the Services. These service providers are contractually obligated to keep your information confidential and use it only for the purposes we have specified.
• We may also disclose your information if we are required to do so by law, in response to a legal process, or to protect the rights or safety of ourselves or others.

Data Security

We take reasonable steps to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no internet transmission or electronic storage method is completely secure. Therefore, we cannot guarantee absolute security of your information.

Your Choices

You have several choices regarding your information:

• Accessing and Updating Your Information: You can access and update your Personal Information through your account settings.
• Marketing Communications: You can opt-out of receiving marketing communications from us by following the unsubscribe instructions in those communications.
• Cookies: You can control how cookies are used by adjusting your browser settings.

Children's Privacy

Our Services are not directed to children under the age of 13. We do not knowingly collect Personal Information from children under 13. If you are a parent or guardian and you believe your child has provided us with Personal Information, please contact us. We will take steps to remove the information from our servers.

Changes to this Privacy Policy

We may update our Privacy Policy from time to time.